Privacy Policy of Sonika Jeweller

1. Introduction
Welcome to Sonika Jeweller (“we”, “us”, “our”). We are committed to protecting your privacy and ensuring that your personal data is handled in a safe and responsible manner. This Privacy Policy explains what information we collect, how we use it, with whom we share it, and your rights in relation to your data.

2. Information We Collect

We collect the following types of information:

• Personal Information: Name, email address, phone number, shipping address, billing address.

• Account Information: Username, password, order history.

• Payment Information: Payment method, transaction details (we do not store full credit card numbers).

• Technical / Log Information: IP address, browser type, device information, access times, pages visited.

• Cookies & Tracking: We use cookies, web beacons, analytics tools (e.g. Google Analytics) to improve site performance and user experience.

• Communications: When you contact us (via email, phone, chat), we may store those communications.

3. How We Use Your Information

We use your data for:

• Processing orders, payments, and delivery.

• Account creation, maintenance, and authentication.

• Customer support and responding to your inquiries.

• Marketing & promotional purposes (only if you consent).

• Analytics — to understand usage patterns and improve website features.

• Legal compliance (e.g. tax records, fraud prevention).

4. Legal Basis for Processing

Where applicable (e.g. under relevant data protection laws), we process your data on the basis of:

• Contractual necessity (to fulfill your orders).

• Consent, where you opt into marketing communications.

• Legitimate interests, e.g. improving services, preventing fraud (unless overridden by your rights).

• Legal obligations, e.g. record keeping for tax or regulatory authorities.

5. Sharing Your Information

We may share your information with:

• Service Providers & Vendors: Payment processors, logistics / shipping companies, IT & hosting providers.

• Third-party tools: Analytics, marketing platforms, email service providers.

• Legal & Regulatory Authorities: When required by law or to respond to lawful requests.

• Affiliates / Business Partners: Only if you have given consent (where applicable).

We will never sell your personal data to third parties for their own marketing use without your explicit permission.

6. Data Security

We take reasonable measures to protect your data, including:

• Using SSL/TLS encryption for data in transit.

• Secure servers and restricted access.

• Access controls and password policies.

• Regular security audits and updates.

However, no system is 100% secure. In case of a data breach, we will notify affected users and authorities in accordance with applicable laws.

7. Data Retention

We will retain your data only as long as necessary for the purposes described above or as required by law (e.g. tax regulations). After that, we will securely delete or anonymize your personal data.

8. Your Rights

Subject to applicable law, you have rights including:

• Access: Request a copy of data we hold about you.

• Correction: Correct inaccurate or incomplete data.

• Deletion: Request deletion of your personal data (when not needed).

• Restriction / Object: Restrict or object to certain processing (e.g. marketing).

• Data Portability: Receive your data in a machine-readable form.

• Withdraw Consent: If you previously consented to marketing, you can opt out anytime.

To exercise any of these rights, contact us at: sonika916@hotmail.com or +92-308-8505566.

9. Cookies & Tracking Technologies

We use cookies (persistent and session-based), web beacons, and other tracking technologies to operate and improve our website.
You can disable cookies via your browser settings, but this may affect site functionality.

10. Children’s Privacy

Our site is not intended for children under 13 (or the applicable minimum age in your jurisdiction). We do not knowingly collect personal data from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The date of last update will be displayed at the top. Significant changes will be notified via email or prominent notice on our site.

12. Contact Us

If you have questions or complaints about this Privacy Policy, please contact:

Sonika Jeweller
Address: 55-A, Opposite Meezan Bank, Bank Road, Saddar, Rawalpindi
Email: sonika916@hotmail.com
Phone: +92-308-8505566